Returns & Exchanges
At John Mark's, we want you to love your home as much as we do, which is why we offer a 30-day return window for most furniture and decor items. If a piece doesn't fit your space perfectly, our team is here to help you find a better match or provide a full refund.
Initiate Your Request
Visit our online returns portal or contact our customer care team with your order number to start the process.
Prepare Your Item
Carefully repackage the item in its original box with all protective padding to ensure it remains undamaged during transit.
Ship It Back
Affix the prepaid shipping label provided to the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing